Active Muscle Health
Frequently Asked Question
Do new clients book online?
No. If this will be your first session at Active Muscle Health, please call 585 734 5071 to book. I like to talk briefly about what you are looking for before putting you on the schedule.
How do returning clients book?
Returning clients can book online through MassageBook. If you have already had a session with me before, you can use the online booking link to schedule your next visit.
Where are you located?
Active Muscle Health is located at 2000 S. Winton Road, Building 3, Suite 104, Rochester, New York 14618. The office is inside Crossbridge Office Park, in the green building at the rear of the plaza.
When should I arrive?
Plan to arrive about 5 minutes before your appointment time so you can settle in, use the restroom, and start the session relaxed.
What should I wear to my session?
Wear whatever is comfortable. During the session, you undress to your comfort level. You will always be properly covered, and New York State draping laws are followed without exception.
Should I talk during the massage?
You can talk or stay quiet. Both are completely fine. The times you should always speak up are about pressure, pain, discomfort, temperature, or anything that would help the session feel better for you.
What forms of payment do you accept?
Cash, check, Venmo, and major credit cards are accepted. Listed prices are for cash payment.
Is there a card processing fee?
Yes. Card payments add a 3.5 percent processing fee. Cash, check, and Venmo are also welcome.
Do you accept insurance?
I do not accept or bill insurance directly. Payment is due at the time of service, and I can provide a detailed receipt that many clients use for HSA, FSA, or possible reimbursement through their own plan.
What is your cancellation policy?
A 24 hour notice is required when cancelling or rescheduling an appointment. Without 24 hour notice, the full amount of the scheduled session is charged before your next appointment.
What happens if I miss my appointment?
A missed appointment is considered a no show and is charged the full amount of that session. That amount must be paid before the next scheduled appointment.
Do you offer gift certificates?
Yes. Gift certificates are available for any dollar amount and can be purchased online or in person. They retain full value for one year from the purchase date.
What services do you offer?
Active Muscle Health offers orthopedic massage, therapeutic massage, and hot stone massage. Each session is tailored to what your body needs that day.
What is orthopedic massage?
Orthopedic massage is a focused, clinical session for one specific issue, such as a flared shoulder, frozen neck, or lingering plantar fasciitis. It includes assessment, hands on treatment, and at home guidance.
What is therapeutic massage?
Therapeutic massage is a customized full body or partial body session built on orthopedic principles. It may include deep tissue work, trigger point release, stretching, range of motion testing, and active release.
What is hot stone massage?
Hot stone massage uses heated basalt stones with deep tissue and orthopedic technique. The heat helps muscles release faster and allows the work to reach deeper layers without adding more pressure.
Which service should I choose if I am not sure?
If you are not sure, choose therapeutic massage. It gives more room to address what your body needs across multiple areas, and the session can become more focused once we begin.
How often should I come in?
It depends on what you are working on. Acute issues may need care every 1 to 2 weeks at first. Chronic patterns may do well every 2 to 3 weeks. Maintenance clients often come every 3 to 4 weeks.